If you are thinking of letting a carpet cleaner come to your home, make sure you consider the following questions before you let them in. These five concerns should be addressed to make sure you are happy with the level of service that you receive.
Your carpet, upholstery, and hardwood floors have very unique needs and having these issues resolved will ensure that you are happy with the results.
How does the company distinguish itself from it’s competition?
If the company’s message is all about price, chances are that you can expect either poor or mediocre service where you’ll have to get your carpet, upholstery, or flooring serviced again quicker than with a company that doesn’t cut corners on finishing your job. The reason for this is the company has to do a higher volume of work to remain profitable.
How much time is spent educating and training employees?
Do they train them for a week and then turn them loose? Is the bare minimum given to employees to pass certification and licensing or is their a commitment to being knowledgeable professionals?
Ongoing and current training is crucial as it’s the only thing standing between you and a completely ruined oriental rug due to inappropriate diagnosis of an issue. A good carpet cleaner will be able to list recent courses their technicians have taken versus giving you a general answer.
Is the company fully bonded and insursd?
It’s not something we like to think of but even the most seasoned veterans can make mistakes. If a company makes a mistake and destroys your couch, make sure that they have the protection to quickly take care of their mistake and get you back to normalcy.
What level of guarantee is provided?
If colleges will give you course credit for reading and understanding the guarantee the company is providing, maybe you should consider another company with a simple, clear promise.
Will they provide you with a list of recent customers?
Contacting a recent customer will help you dispel any concerns you may have if you are trusting a carpet cleaner for the first time. Plus a company that is diligent on providing an outstanding experience on every appointment is happy to let you talk with genuine people who have recently used them.
Give us a call or check out our website if you need a carpet cleaner that is happy to answer all of your questions and is committed to truly delighting you with strong results.
